Terms and Conditions of Use
TERMS AND CONDITIONS OF USE
By accessing the website draw-my-pet.com (the "Site") and/or placing an order, you confirm that you accept these Terms and Conditions of Use ("TCU") in their entirety. These TCU govern all browsing, purchases, and communications (email, forms, etc.) between you and MarketLab, the publisher of the Site.
1. Definitions
| Term | Meaning |
|---|---|
| Company | MarketLab ("we," "our"), responsible for the Site and data processing. |
| Service | All e-commerce features, content, and services offered on draw-my-pet.com. |
| You | The natural or legal person who visits the Site, creates an account, or purchases a product. |
| Device | An internet-connected terminal (computer, smartphone, tablet, etc.). |
| Cookie | A small text file stored on your browser to enhance user experience (cart memory, statistics, etc.). |
| Third-Party Service | External partners involved in payment processing, logistics, hosting, advertising, or audience analytics. |
2. Acceptance & Scope
By using the Service, you declare that you:
- Have read and understood the TCU;
- Have the legal capacity to enter into a contract;
- Accept that any violation of these TCU may result in the immediate suspension or termination of your account without notice.
3. License of Use
MarketLab grants you a revocable, non-exclusive, non-transferable, and limited license to access and use the Site for strictly personal or professional purposes (product purchases).
You agree not to:
- Sell, rent, distribute, publish, or commercially exploit any part of the Site;
- Modify, decompile, or attempt to access the source code;
- Remove or conceal any intellectual property notices.
4. Content & Liability
The Site and its content are provided "as is." MarketLab shall not be liable for any direct or indirect damages resulting from:
- The use or inability to use the Site;
- Errors or omissions in the content;
- Events beyond its control (network outages, force majeure, etc.).
5. Pricing & Availability
Product prices may be modified at any time without notice. Offers remain valid as long as they are displayed on the Site, subject to stock availability.
6. Return & Refund Policy
Returns, exchanges, and refunds are governed by the DrawMyPet Return Policy (available on draw-my-pet.com).
Summary:
- Legal withdrawal period of 14 days (except for personalized products, subject to legal exceptions);
- Returns accepted for defective, damaged, or incorrectly shipped products;
- Detailed procedure available in the dedicated policy.
7. Intellectual Property
All elements (texts, images, logos, videos, algorithms, etc.) are protected by copyright and remain the exclusive property of MarketLab or its partners. Any unauthorized reproduction, distribution, or use is prohibited.
8. Suggestions & Feedback
Any feedback, ideas, or suggestions submitted to MarketLab may be used freely, without compensation, and remain our exclusive property.
9. Data Protection & Cookies
The processing of your personal data is described in our Privacy Policy. The Site uses technical, analytical, and marketing cookies (with consent). You can manage your preferences in your browser settings or via our consent banner.
10. Modification of the TCU
MarketLab reserves the right to modify these TCU at any time. The update date is indicated at the top of the document. By continuing to use the Site after modifications are published, you accept the new TCU.
11. Governing Law & Disputes
These TCU are governed by French law. Any dispute will be subject to the competent courts of the jurisdiction of MarketLab’s registered office, following an attempt at amicable resolution.
12. Contact
For any questions regarding the TCU:
Email: contact@draw-my-pet.com
(Postal or telephone details will be provided upon request or in order confirmation emails.)